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Delivery

Delivered with extra care...

Your products will be carefully picked, personalised and beautifully packaged by us. We ensure extra care is taken in the delivery to ensure it reaches you in good time and we offer a range of delivery options for you to choose from.

 

UK Standard Tracked  2-3 working days £2.50
UK Next Day DPD Tracked Order by 2pm - weekdays only £6.99
UK Next Day Guaranteed by 1pm    Order by 2pm - weekdays only   £10.99
UK Next Day Guaranteed by 9am     Order by 2pm - weekdays only   £20.00
UK Saturday Guaranteed by 1pm   Order by 2pm £13.99
Europe Fast Courier 2-3 days £20.00
Rest Of The World Fast Courier 2-4 days £35.00

 

We can ship to virtually any address in the world with 2-4 days (subject to customs clearance upon entering the country).

 

 Returns Policy

 You may return new, unpersonalised and unused items within 30 days of delivery for a full refund.

All you need do is email our customer care team on accounts@ohsocherished.co.uk or call 01983 640743 Monday – Friday 9am-5pm, so that we may log your return and issue you with our Freepost address returns label. You can return any item to us (excluding personalised products) within 30 days of purchase for a refund or exchange.

Additionally, if you wish to cancel an order you can do so at any time, unless it is a personalised item already in production. Please note, we have a very quick turn-around time and orders will usually be in production within hours of being placed during the working day.

  • All items to be returned unused and in its original packaging and condition along with a copy of your dispatch note.
  • You are responsible for the return of goods to Cherished Condolences. We highly recommend obtaining a Certificate of Posting from Royal Mail as insurance for goods lost in transit.
  • Refunds or exchanges will be made to you within 3-5 days of receipt of the returned goods.
  • Refunds will be made via your original payment method.

 Please email accounts@ohsocherished.co.uk if you have any questions at all and we’ll be happy to assist. Alternatively get in touch via our Contact Us page with your order number and details about the product you would like to return.

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