Delivery & Returns

Delivered with extra care...

Your products will be carefully picked, personalised and beautifully packaged by us. We ensure extra care is taken in the delivery to ensure it reaches you in good time and we offer a range of delivery options for you to choose from.


UK Standard Tracked  2-3 working days £3.50
UK Next Day DPD Tracked Order by 2pm - weekdays only £6.99
UK Next Day Guaranteed by 1pm    Order by 2pm - weekdays only   £10.99
UK Next Day Guaranteed by 9am     Order by 2pm - weekdays only   £20.00
UK Saturday Guaranteed by 1pm   Order by 2pm £13.99

We can ship to virtually any address in the world with 2-4 days (subject to customs clearance upon entering the country).


 Returns Policy

You may return new, unpersonalised and unused items within 30 days of delivery for a full refund.

All you need to do is simply email so that she can log your return.

Additionally, if you wish to cancel an order just email

  • All items to be returned unused and in its original packaging and condition along with a copy of your dispatch note.
  • You are responsible for the return of goods to Cherished Condolences. We highly recommend obtaining a Certificate of Posting from Royal Mail as insurance for goods lost in transit.
  • Refunds or exchanges will be made to you within 3-5 days of receipt of the returned goods.
  • Refunds will be made via your original payment method.

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